Supporter & Incoming Services Assistant

Harris Hill
£20,000-£23,000
Permanent
Full Time
London

To be the lead co-ordinator to process the membership direct debits renewals.

• To generate reports and spreadsheets regarding the new work structure and to answer any queries regarding this initiative.

• Respond to general donor enquires on the phone, by email, the mail, and generate any reply letters/emails as necessary.

• To work effectively and to team objectives assisting other team members during periods of peak activity.

In order to apply for this position you should have the following experience:

• Experience of customer service data processing.

• Confident user of IT software packages including Microsoft excel and Microsoft Word.

• Methodical approach to work and attention to details.

• Experience of working within a busy office environment.

• Experience of processing high volumes of transactions through database.

• Preferably knowledge of direct marketing strategies in a charity or commercial environment desirable.